Resources

Useful Resources

Articles & Publications

ITIL 4 Managing Professional – company-wide service management

Service management now and in 2022: making digital transformation work

From ITIL v3 to ITIL 4: a collaborative evolution

Bridging the IT/business gap with ITIL 4

What makes a great Head of IT in 2023?

Adventure Calling

What Makes a Good Leader?

Unlocking ITIL4: Defining Value and Navigating Career Growth

The ITIL 4 Service Value System: Everything you need to know

ITIL 4 Managing Professional – company-wide service management

Service management now and in 2022: making digital transformation work

Downloadable Resources

Enabling Change the Right Way

Change is an inevitable part of life: seasons changes, people grow and age, time passes, etc.

How do you enable change the "right way"?

MENTORING YOUR WAY THROUGH YOUR CAREER

What’s the difference between mentoring and coaching?

PROBLEM MANAGEMENT

It is a universal truth that when delivering technology-based services, incidents & problems will happen.

This resource provides advice & recommendations on how to manage problems effectively.

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